How can we help?
Answers to the most common questions — and a direct line to our team.
Getting started
- Create your account at Sign up, then add your Meesho store with its supplier ID (shown at the top of your Meesho supplier panel).
- Bring in your reports: on the Upload page, drop the Orders, Payment, Returns and other files you download from Meesho — zips are fine. Or add Prism Seller - Extension from your account (profile menu) and let it collect them for you.
- Read your results on Home, Orders and Anomalies. Add purchase prices under Cost to see profit.
Common questions
The page says “Starting the server…”
Our server rests when nobody is using it and takes up to a minute to wake. The page continues by itself — you stay signed in.
An upload says the file belongs to another store
Each Meesho account is its own store in Prism Seller. Switch to the right store at the top of the page and upload the file there. Keeping Meesho's original file names helps us recognise files.
The Chrome extension shows the wrong account
The extension works with whichever Meesho account is logged in in the same browser. Log in to the right Meesho account, then run the sync again.
Credits, plans and invoices
Everything about your wallet, plans, monthly store charges and invoices is under Settings → Billing. See also our refund policy.
Deleting data
Remove a single file from Upload history, delete a store under Stores, or delete your whole account under Account. Deleted data is removed from our database.
Still need help?
Tell us what happened and the email you log in with — we usually reply within one working day.