Refund Policy
How refunds work for Prism Seller plans and credits.
Prism Seller plans are sold, invoiced and refunded by Spaweval Technologies Pvt. Ltd., which operates Prism Seller.
How plans work
When you buy a plan, the amount you pay becomes credits in your wallet (1 credit = ₹1), plus any bonus credits the plan includes. Your stores' monthly charges are then taken from these credits. Credits never expire.
Bought a plan by mistake?
If you write to us within 7 days of buying a plan and none of its credits have been used, we refund the full amount you paid.
When a refund is not possible
- Credits already used for monthly store charges.
- Bonus credits — they are a free addition to a plan and have no cash value.
- Plans bought more than 7 days ago, unless the law requires otherwise.
Charges taken in error
If a store charge was taken that should not have been — for example, through a mistake on our side — tell us and we will put the credits back in your wallet. Every charge is listed under Settings → Billing, so you can check them at any time.
If you stop using Prism Seller
You can stop at any time. Credits left in your wallet stay there if you come back. Unused credits are not paid out as cash, except as described above.
How to ask for a refund
Write to support@prismseller.com from the email you log in with, and include the invoice number (shown under Settings → Billing → Plans bought & invoices). We reply within 2 working days.
Approved refunds go back to the original payment method — card, UPI or bank — usually within 5–10 working days, depending on your bank. Payments made by bank transfer or UPI outside the app are refunded to the account they came from.
Questions
See also our Terms & Conditions, or contact us.