How we handle your data
Your orders and payments are your business. This page says plainly what Prism Seller stores, what it never touches, and how your account is protected.
In short: Prism Seller stores only the Meesho reports you bring in, visible only to your account and the people you add. It never sees your Meesho password, never changes anything in your Meesho account, never uploads your label PDFs, and never sells or shares your data. You can delete any of it at any time.
What we store
- The Meesho reports you upload or the extension collects — orders, payments, returns, tickets and your monthly GST report — and what Prism Seller works out from them.
- What you add yourself: purchase prices and costs, return-desk notes and parcel photos, support tickets.
- Your account, billing and invoice details.
What we never touch
- Your Meesho password. We never ask for it. The Chrome extension works inside your own logged-in Meesho tab.
- Your Meesho account. Prism Seller and its extension only read and download reports. They never process orders, change labels, raise tickets or change anything else in your panel.
- Your label PDFs. Label Generate works on them in your browser; they are never uploaded.
- Your tax invoice PDFs. We do not collect them — only the monthly GST report.
- Your card or UPI details. Payments go through Razorpay; we receive only the result of the payment.
How your account is protected
- Every connection to prismseller.com and api.prismseller.com is encrypted (HTTPS).
- Passwords are stored only as salted scrypt hashes, never in readable form.
- Sign-in cookies cannot be read by scripts on the page, and sign-in attempts are rate-limited.
- Optional two-step sign-in with an authenticator app, for you and each team member.
- Account → Devices lists every signed-in browser and extension, and signs any of them out.
Who can see your data
- Only your account. Each team member you add has a fixed role and, if you choose, only some of your stores.
- An activity trail records who changed what in your account.
- Our team can open an account only to help with a support request; every such session is marked as an admin session in your device list, and every action in our admin panel is logged.
- The only place your figures meet other sellers' is the anonymous comparison on the Insights page: rates only — never names, orders or amounts — and only when at least five other sellers are in it.
Deleting your data
Remove a single uploaded file from Upload history, delete a store under Stores, or delete your whole account under Account. Deleted data is removed from our database.
Files you send us
Attachments on support tickets and parcel photos are limited in size and type (images, PDF, spreadsheets, ZIP, text — nothing that can run), and are served back only to the people allowed to see them.
More
The full detail is in our privacy policy and terms. Found a security problem? Write to us through the contact page and we will look at it straight away.